Help / Video tutorials / Account & help
Getting help
Get help from the support chat on any page, hand it to a person, or email support.
0:54 · Captions included · 4 chapters
Updated since this video was made
- Changed (Nov 1, 2026): Lost the phone with your authenticator app and your backup codes? Email support@closedeasy.com: we check it's you, turn two-step sign-in off, and you get an email saying so.
Read the transcript
Stuck on something? Here's how to get help: the support chat on every page, a real person, or email.
Click Help at the top of any page. The support chat opens with a few quick questions to start.
Type your question and send it. The answer comes back in seconds, step by step.
It knows your plan and account, and it can make changes like a plan switch or a cancel, after you confirm.
Need a person? Click Talk to a person, and the whole chat goes to our team.
They reply by email, usually within one business day. Anything you add in the chat reaches them too.
The Help page has video tutorials and written guides. It's linked in the site menu and at the bottom of Settings.
At the bottom is our email, support@closedeasy.com. We reply to every email within one business day, Monday to Friday.
Click Help for instant answers, Talk to a person for our team, or email us anytime.
Still stuck?
The Help chat in the app answers questions about your own account, any time.
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