Text messages
Text message updates
ClosedEasy (closedeasy.com) is operated by Laejri LLC. We send text messages only to people who ask for them, only about their own account or real-estate transaction, and never for marketing.
What we text
- Verification codes — a one-time code when an agent or coordinator enters their own mobile number in their account settings and asks us to verify it.
- Invites and deal updates — for a home buyer or seller who agreed to texts about their transaction: the link to their deal page, a text as each step of their closing is done, and key moments (closing date changes, appointments, document requests and reviews, reminders for their own to-dos). Updates and comments are never texted: they stay on the page and in email.
- Client alerts for agents — for an agent or coordinator who turns on text alerts in their own settings, to their own verified number: a client asked a question or left a message, uploaded a document, declined an invite, or reported receiving wiring instructions. At most one of each per deal per hour (a wiring report always comes through, once per client per day, with the client's number when they gave one).
We only text a client after they agree, and we never buy or rent phone numbers.
How you opt in
Through your agent. When your agent sets up your deal, they ask whether you'd like text updates and record your answer. If you said yes, your invite arrives by text and email, and your first text says updates are on and how to stop them. You can also turn texts on or off yourself on your deal page:
On your deal page, tap Text me the big moments, enter your mobile number, tick the box (it starts unticked) and tap Turn on. This is exactly what you see:
Agents and coordinators verify their own number in Settings → Agent credentials (called Your details for coordinators who only work other agents' deals); the screen says: “We'll text a one-time code to the number you entered. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”
Then, to get client alerts, they open Settings → Text alerts, tick the box (it starts unticked) and tap Text me at …:
Frequency, cost and opting out
- Message frequency varies with your deal — usually a few texts a week while it's moving. Several steps done close together come as one text.
- Reminders for an overdue to-do of yours come at most once every two days, and the automatic ones stop after three for the same to-do.
- A deal update is one short line: what happened, the street (never the full address), and a link to the deal.
- Message and data rates may apply.
- Reply STOP to stop all texts at any time, or tap “Stop text updates” on your deal page (agents: Turn off in Settings → Text alerts). Reply HELP for help.
- Your invite text and the “Text updates are on” confirmation end with “Msg&data rates may apply. Reply HELP for help, STOP to opt out.” Any other first text we send to your number ends with “Reply STOP to opt out.” Later texts leave that line off to stay short, but STOP works on every one of them. One-time codes never include it.
- No texts between 9pm and 8am in your time zone — anything that comes up overnight waits for the morning.
- Need help? Email support@closedeasy.com.
- Consent to receive texts is not a condition of using ClosedEasy or buying anything.
- Carriers are not liable for delayed or undelivered messages.
Sample messages
Verification code
482913 is your ClosedEasy verification code. It expires in 10 minutes. Didn't ask for it? You can ignore this text. @closedeasy.com #482913
Client: invite
ClosedEasy: Hi Alex, Jordan Lee set up a live board for your closing at 123 Main St. Join free: https://closedeasy.com/invite/... Msg&data rates may apply. Reply HELP for help, STOP to opt out.
Client: texts are on
ClosedEasy: 123 Main St Text updates are on (your agent set them up with your OK). You'll get a text as each step is done, plus date changes, appointments and document requests. Msg&data rates may apply. Reply HELP for help, STOP to opt out.
Client: a step is done
ClosedEasy: Home inspection is done at 123 Main St (4 of 12). Next: Appraisal, Fri Oct 17. https://closedeasy.com/d/...
Client: closing date moved
ClosedEasy: Closing date updated for 123 Main St. Closing is now set for Fri, Nov 14. It was Wed, Nov 4. https://closedeasy.com/d/...
Client: reminder for their own to-do
ClosedEasy: Reminder: Proof of home insurance for 123 Main St. It was due Tue, Oct 6. The next steps are waiting on it. https://closedeasy.com/d/...
Agent alert: a client's message
ClosedEasy: Alex Buyer commented on 123 Main St: "Does anyone need to be there for the inspection?" https://closedeasy.com/deals/...
Agent alert: an upload
ClosedEasy: Alex Buyer uploaded Proof of funds.pdf to 123 Main St. https://closedeasy.com/deals/...
Agent alert: a declined invite
ClosedEasy: Alex Buyer declined the invite to 123 Main St. Check the email on the Client & invite tab. https://closedeasy.com/deals/...
Agent alert: a client received wiring instructions
ClosedEasy: Alex Buyer needs a quick call about 123 Main St. They tapped the safety check on their board. Please call them now at (512) 555-0142. https://closedeasy.com/deals/...
Your number stays private
We never sell or share mobile numbers or text-message consent with third parties or affiliates for their marketing. Texts are delivered through our provider, Twilio. See our Privacy Policy and Terms of Service.