“Is it signed yet?” comes up again and again on a deal. The signing platform knows the answer, but finding it out has meant logging in, opening the envelope and checking each signer. Since October 20, 2026, ClosedEasy can follow your envelopes for you, using the private email address every deal already has for documents.
There’s nothing to install and no account to link. You add the deal’s address to the envelope as a CC, or the nearest thing your platform offers, and the emails the platform already sends to a CC update the deal.
How it works
When a signing platform emails the deal’s address about an envelope, ClosedEasy reads the notice and updates the Signatures card on the deal’s Documents tab. Each envelope gets one line with the platform, the date and its status: “Out for signature”, “Signed by everyone”, “Declined”, “Voided” or “Expired”.
What arrives depends on the platform, and it’s worth knowing before you rely on it:
- DocuSign: add the address as “Receives a Copy”. Put it first in the routing order and you’ll also see when the envelope goes out. DocuSign sends decline and void notices too, as well as completion.
- Authentisign and SkySlope DigiSign: add the address as a CC. Both email a CC when everyone has signed.
- dotloop: there’s no CC role, so add the address as “Can view”, placed after the signers, so its email comes once they’ve signed.
- Adobe Acrobat Sign, Dropbox Sign, PandaDoc and SignNow: add it as a CC, the same way.
The first email about an envelope the deal hasn’t seen before waits at the top of the Documents tab (“emails waiting for you”), even when you sent it, so nobody can slip someone else’s envelope onto your deal. Accept it once and later emails for that envelope come straight in. When everyone has signed, your side of the deal gets a bell: “Signed by everyone” with the document’s name. If the platform attached the signed copy, it lands in Documents, hidden from your client until you share it. A “Summary.pdf” or audit certificate that comes with it is saved too and marked “(certificate)”.
A declined, voided or expired envelope reaches you right away, so a problem doesn’t sit quietly until someone asks. And if a teammate forwards a platform’s completion email to the deal’s address, that counts too. Sorted one out another way, say sent it again or signed it on paper? Mark it “Handled” and it leaves your Today list; a new email about it brings it back.
A suggestion, never an automatic check-off
A finished signing often means a step on your timeline is done: a repair request, a disclosure, a contingency removal. So when everyone has signed, the card may offer to check off the open step that signing most likely finishes, with two buttons: “Check it off” and “Not this step”.
“Check it off” runs your timeline’s usual rules: the same confirm dialog when something looks off, and the same one-minute Undo before your clients are told. “Not this step” dismisses the suggestion. Nothing is ever checked off on its own, and the closing step is never suggested.
How to set it up
- Open the deal and go to its Documents tab. The “Email documents to this deal” row at the top shows the deal’s address.
- Copy it with Copy address. “How it works” in that row lists where each signing platform wants it.
- In your signing platform, add that address to the envelope: “Receives a Copy” in DocuSign, CC in Authentisign or SkySlope, “Can view” after the signers in dotloop.
- Send the envelope as you normally would. The Signatures card appears below your documents when the platform first emails the address (accept that first email once), which on most platforms is when everyone has signed.
- If you want your client to follow along, tick “Show its status on the client board” on that envelope.
What your client sees
Nothing, until you decide. Envelopes stay on your side of the deal unless you tick “Show its status on the client board”. A shown envelope appears under “Signing status” on your client’s board, status only, and your client hears that everyone signed when it’s done.
If a shown envelope is declined or voided, your client sees that it wasn’t signed and that you’ll follow up, never the platform’s notice itself. Signed files reach clients only when you share them, like any document. The deal assistant knows every envelope; your client’s assistant knows only the ones you showed.
What it doesn’t do
- It isn’t a direct connection to your signing account. ClosedEasy sees only the emails a platform sends to the deal’s address, so it knows what a CC knows. On most platforms that’s the moment everyone has signed, not each signature along the way.
- It can’t file a signed copy the platform didn’t send. DocuSign attaches signed copies only when that account setting is on and the files are under 5 MB; Authentisign and SkySlope send links. When nothing is attached, the bell says to download it from the platform.
- It doesn’t trust look-alikes. A notice counts only when it comes from the platform’s own domain and passes that domain’s email authentication. Anything else waits for Accept like a stranger’s email, and so do envelopes from a DocuSign custom sending domain, until you tap Accept.
- It doesn’t read notices written in other languages for status. Those are filed on the deal like any other email.
- It isn’t on sample deals, and archived deals, or deals without an active plan, turn the emails away.
Signing status by email is on the Documents tab of your deals today. DocuSign, dotloop, Authentisign, SkySlope, Adobe Acrobat Sign, Dropbox Sign, PandaDoc and SignNow are trademarks of their owners; ClosedEasy works with their emails but isn’t affiliated with any of them.